Returns & Refund Policy

At Threads and Things, we want you to be happy with your purchase. As many of our products are custom-made, our returns policy differs depending on whether an item has been personalized.

Personalized Items (Non-Refundable)

Please note that all personalized and custom-made products are non-refundable and non-returnable unless the item arrives faulty, damaged, or contains an error made by us.

As personalized items are created specifically for your order, we cannot accept returns or provide refunds for:

Change of mind purchases
Incorrect spelling, names or information submitted during checkout

We encourage customers to carefully review all personalization details before placing their order.

Faulty or Incorrect Personalized Items

If your personalized product arrives damaged, faulty, or differs from the details confirmed in your order due to an error on our behalf, please contact us within 7 days of receiving your
order.

Once the issue has been reviewed, we will arrange either:

a replacement item, or a full refund.

Where a return is required, we will organize return postage at no additional cost to you.

Non-Personalized Items — Change of Mind

We understand that sometimes purchases don't work out as expected. If you change your mind about a non-personalized item, you may return it within 7 days of delivery for a store
credit note only.

To be eligible for a change-of-mind return, the item must be:

• unused,
• in its original condition, and
• returned in its original packaging with all hang tags attached.

We will provide a complimentary return shipping label for approved returns, and no restocking fees will apply.

Refund Timeframes

Once your returned item has been received and inspected, approved refunds will be processed within 14 business days. Refunds are issued in the form of a store credit voucher, which will be sent to the email address provided with your order.

Please keep this voucher code secure and enter it at checkout when making future purchases on our website. Store credit vouchers do not expire and may be used at any time.