Payment Policy

We want you to shop with confidence. If you are not completely satisfied with your purchase, our refund and return policy explains the available options, eligibility requirements, and steps for requesting a return or refund.

Accepted payment methods

We accept the following secure payment options:

  • Visa, Mastercard and American Express
  • Apple Pay and Google Pay
  • Shop Pay
  • PayPal

Currency

All prices are listed in Australian Dollars (AUD) and include GST where applicable.

When you are charged

Payment is taken in full at the time you place your order. Your order is confirmed once payment has been successfully processed.

Secure payments

All payments are processed through Shopify's secure, PCI-DSS-compliant checkout. Your full card details are encrypted and are never stored or seen by Threads and Things.

Payment issues

If a payment is declined, please check your card details and available funds, or try an alternative method. If problems continue, contact your bank or reach out to us and we will help where we can.

Pricing

We do our best to ensure all prices and product details are accurate. In the rare event of a pricing error, we reserve the right to cancel and refund any affected order.