Report & Security Issue

We want you to shop with confidence. If you are not completely satisfied with your purchase, our refund and return policy explains the available options, eligibility requirements, and steps for requesting a return or refund.

We take the security of our website and our customers' information seriously. If you believe you have found a security vulnerability, bug or any issue that could affect the safety of our site or customer data, we would be grateful if you would let us know.

How to report

Please email us at your-email@example.com with:

  • A clear description of the issue
  • The steps to reproduce it, if possible
  • Any relevant screenshots or links

What we ask

  • Give us a reasonable opportunity to investigate and address the issue before sharing it publicly
  • Do not access, modify or delete any data that is not your own
  • Act in good faith and avoid any activity that could harm the site, our customers or their information

Our commitment

We will acknowledge your report as soon as we can, investigate promptly, and keep you updated on the outcome. We are genuinely grateful to anyone who helps keep our store and our customers safe.

Business & contact details

Business: Threads and Things — lovingly made baby & newborn knitwear
ABN: 36 171 594 032
Email: Threadsandthings.au@outlook.com
Phone: 0400 000 000
Address: Australia