FAQs

Yes, if you need to make changes to your order, please contact us as soon as possible at threadsandthings.au@outlook.com. Due to our fast production and processing times, we are unable to guarantee changes once an order has been finalised or entered production.

Yes, we offer a convenient Click & Collect service for local customers in the South-West Sydney (Sefton area in NSW). Simply select Click & Collect at checkout and we will notify you via email and/or SMS once your order is ready for collection. There is no charge for Click and Collect orders. Click & Collect is available Monday to Saturday, excluding public holidays. Please note that our exact collection address is not publicly listed and will be provided in your collection confirmation email and/or SMS once your order is ready for pickup.

The processing time begins from the date you place your order. It usually takes 1-3 business days to process your order. Once we've processed it, we can ship it.

Depending on the size of your order, you may receive separate packages that may arrive 1-2 business days apart.

If any of your items are out of stock, we will email you to let you know when we expect to have the items shipped out. If the items are not likely to be restocked within two weeks, we will automatically refund you for those items.

We aim to have your order dispatched within 1–3 business days. If your order is urgent, please contact us at threadsandthings.au@outlook.com, and we will try to prioritize your order.

Once your order has been shipped, you will receive a text message and email (don't forget to check your spam) with details on how to track your delivery.

Please note: This is subject to change as we continue to expand our services. Please check our website periodically for updates regarding international delivery options.

We strive to process and ship all orders within 1-3 days of receiving the orders. Some filter orders take additional time due to large quantities or unusual circumstances. In those situations, we will keep you informed about any major delays.

Yes, we accept returns and exchanges on eligible non-personalised items in accordance with our Returns Policy. If you wish to request a return or exchange, please contact us at threadsandthings.au@outlook.com within 7 days of receiving your order. Once your return has been received, inspected and approved, you will be issued with a store credit voucher to the value of the approved return. The voucher will be sent to the email address used when placing your order and can be used towards any future purchase on our website, allowing you to select an alternative item if you wish. Please note that store credit vouchers are valid for 12 months from the date of issue. For full details regarding eligibility, personalised items and return conditions, please refer to our Returns Policy.

We apologize that your shipment didn't arrive in perfect condition! Please contact us with your name and order number at threadsandthings.au@outlook.com for further assistance.

Our warehouse staff is super quick, so if you notice an error, please email us ASAP at threadsandthings.au@outlook.com with your name and order number so we can try to catch your package before it departs. There's no guarantee we can change it, especially once it leaves our warehouse, but we'll do everything we can!

If any purchased items are missing or damaged, please contact us immediately at threadsandthings.au@outlook.com to resolve the issue.

We accept returns within 7 days.

For defective products, we will cover the return cost for you; for change-of-mind purchases, the customer will need to pay the actual return delivery cost.

You can reach us at threadsandthings.au@outlook.com. You can also chat with us on our website during regular business hours.