Threads and Things (ABN 36 171 594 032) respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, how we use it, and your rights, in line with the Australian Privacy Principles.
Information we collect
When you shop with us or contact us, we may collect:
- Your name, email address, phone number and delivery address
- Order and payment confirmation details (we never see or store your full card number)
- Communications you send us
- Website and device data such as IP address, browser type and pages visited, collected automatically through cookies and analytics
How we use your information
We use your information to:
- Process, fulfil and deliver your orders
- Send order confirmations, shipping updates and respond to enquiries
- Send marketing emails or offers, but only if you have opted in (you can unsubscribe at any time)
- Improve our website, products and customer experience
- Meet our legal and tax obligations
How we share your information
We only share what is necessary to run our store, with trusted providers such as:
- Shopify — our e-commerce and checkout platform
- Payment providers — to securely process payments
- Shipping carriers — to deliver your order
- Email and analytics tools — to communicate with you and understand site usage
We never sell your personal information. These providers may store data on servers outside Australia; we take reasonable steps to ensure your information is handled securely.
Cookies
Our site uses cookies to keep your cart working, remember preferences and understand how the site is used. You can disable cookies in your browser settings, though some features may not work as well.
Data security
We take reasonable steps to protect your information from misuse, loss and unauthorised access. No method of transmission over the internet is completely secure, but we work to safeguard your data.
Your rights
You may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. To make a request, email us at Threadsandthings.au@outlook.com.
Retention
We keep your information only as long as needed to fulfil orders, meet legal and tax obligations, and run our business.
Updates
We may update this policy from time to time. The latest version will always be available on our website.
Business & contact details
Threads and Things
lovingly made baby & newborn knitwear
ABN: 36 171 594 032
Email: Threadsandthings.au@outlook.com